FAQ

How to order: Add your goodies to your cart, select and calculate your shipping option and proceed to check out. Click ‘proceed to checkout’. Complete the information requested. You will now be emailed an invoice. Please make payment via EFT. Please send us your proof of payment to hello@ilovethisandthat.com. Once we have your proof of payment, your order is confirmed and will be processed.

How much does delivery cost?  We want your online shopping experience with I Love This & That to be as convenient and hassle free as possible. We use a courier company to deliver your order, a flat rate of R99 will be chargedPlease allow 10 working days, from receipt of payment to delivery.

Collections:  Should you wish to collect your order from us, you are welcome to do so. Our collection points are Fish Hoek (upon appointment) and Maitland (during office hours) Please select the “I will collect” option on the checkout page. As soon as your order is ready to go,  we will notify you of this via email and we will request to know from which pick up point you will be collecting your order. Arrangements will be made from there. Thank you for your order!

Returns: If you are not happy with your purchase or if there is something wrong with the item you have purchased, please email or phone us and we will do our very best to resolve the problem, either with a refund or a replacement.

 

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